Neura57 Support
The AI support assistant opens on this page. Describe what you are seeing, name the outlet or SKU if it helps, and it will walk you through it. Anything it cannot resolve goes to the 57 Codebox team in Puchong.
Common support questions
How do I get support for Neura57?
Start with the AI support assistant on this page. It answers questions about connectors, forecasts, alerts, and dashboards straight away, and hands you to the 57 Codebox team when a human is needed. You can also email hello@57codebox.com, call +603 8068 9060, or message the team on WhatsApp at +60 11-5159 0535.
My POS connector stopped syncing. What should I check first?
Confirm the source system is running and reachable, that the database credentials Neura57 uses have not changed, and that no firewall or VPN rule was updated on your network. Neura57 connects to SQL Account, AutoCount, SAP Business One, StoreHub, and any MySQL, MSSQL, or PostgreSQL database, so a sync failure is usually a credential or network change on the source side. Send us the outlet name and the time the data stopped and we will trace it.
Why is a forecast different from what I expected?
Forecasts are trained on your own sales history per SKU per branch over a 30 to 90 day horizon, so promotions, festive periods, new outlets, and stockouts all move the numbers. Ask the AI assistant to explain a specific SKU or branch and it will show the drivers behind that forecast.
How do I change who receives alerts?
Alerts are threshold-based rules that send over Email and WhatsApp. Recipients and thresholds are configured per rule in your workspace. If you cannot see the rule settings, your account may not have the admin role, so ask your workspace administrator or contact support.
Where is my data stored?
Your data is processed inside your own AWS tenancy in the AWS Singapore region and is never used to train AI models, with AES-256 encryption, role-based access control, and PII masking in place.
Not a customer yet? Contact the sales team.